Operations Analyst
Core
End of sale cycle operations including order fulfillment, licensing, invoicing, and customer support for digital investigative software.
Role type
Operations Analyst
Builds
Software licenses, invoices, and order contracts for customers
Domain
Cybersecurity / Digital Forensics
Deliverable
product features
Required skills
Order fulfillment, Salesforce, invoicing, license management, report creation, workflow documentation, inventory management, financial record maintenance
Preferred skills
Independent action, problem solving, teamwork
Responsibilities
Analyze and fulfill customer orders within SLAs, create order contracts and accounts, manage software licenses, create and maintain Salesforce reports, manage inventory, invoice clients, respond to customer inquiries regarding licenses, assist sales and finance teams
Seniority
Mid-level, hands-on IC
