Customer Service Officer
Core
Managing customer orders, stock, and deliveries while coordinating with sales, supply chain, and internal teams to ensure smooth order-to-fulfilment operations.
Role type
Senior Customer Service Officer (Operations & Fulfilment)
Builds
Order fulfilment processes and customer service records
Domain
Logistics, Supply Chain, and Customer Service
Required skills
Order management, Stock coordination, Supplier liaison, Complaint resolution, Returns processing, ERP systems, Excel, Cross-functional collaboration
Preferred skills
Freight/transportation experience, Warehousing knowledge, Manufacturing background, Asia-Pacific region exposure
Responsibilities
Managing customer enquiries and providing product/order updates, Receiving and processing customer orders through to fulfilment, Coordinating with customers, suppliers, warehouses, and freight providers, Managing stock availability and providing open order updates, Handling customer complaints and resolving issues, Coordinating returns, credits/debits, and order corrections
Seniority
Mid-level, hands-on IC
