Services Operations Specialist W2
Core
Managing order entry, shipping, retrieval, and exchange of technology devices while resolving receiving discrepancies and ensuring adherence to Service Level Agreements (SLA).
Role type
Operations Specialist (Logistics/Order Management)
Builds
Technology device fulfillment and exchange workflows for specific client accounts
Domain
Technology distribution and logistics
Deliverable
product features
Required skills
Order entry, discrepancy investigation, SLA adherence, product knowledge, client communication, problem-solving, organizational skills
Preferred skills
Adaptability in fast-paced environments, attention to detail, time management, independent and team work (via careerplan.io/jobs/171843254922-services-operations-specialist-w2-at-insight)
Responsibilities
Enter orders for shipping, retrieval, and exchange of technology devices; Investigate and resolve receiving discrepancies; Manage receipt dates and coordinate with distribution employees; Respond to client inquiries or complaints regarding lost or damaged products.
Seniority
Entry-level to Individual Contributor