Team Leader ( Cruiseabout ) - Port Macquarie, NSW
Core
Lead a team of travel agents specializing in cruise bookings, managing sales targets and customer inquiries for the XXXX Store.
Role type
Senior IC travel agent team leader (cruise)
Builds
Cruise holiday packages and bookings
Domain
Travel industry, Cruise sector
Deliverable
product features
Required skills
GDS experience, sales target management, team leadership, customer service, upselling, cross-selling, product knowledge
Preferred skills
Retail or wholesale experience in Cruise or Travel Industry, problem-solving, task organization
Responsibilities
Quoting, booking and invoicing cruise bookings and packages; Ensure KPIs are met, meeting and exceed monthly sales targets; Support and handle walk in, email & telephone enquiries efficiently and accurately; Maximise sales opportunities by upselling & cross-selling; Monitor and action all relevant mailboxes daily; Maintain accurate and comprehensive product information to deliver and generate sales