Manager, Travel Experience
Core
Lead a team of Travel Consultants to deliver exceptional service for a dedicated customer's offline travel program.
Role type
Senior IC manager (contact center)
Builds
High-performing team and strategic service relationships
Domain
Travel industry + contact center operations
Required skills
People leadership, operational management, customer relationship management, issue resolution, talent acquisition, data analysis, CRM proficiency, GDS knowledge
Preferred skills
Change management, process improvement, team culture building
Technologies
Salesforce, Twilio, Calabrio, WorkDay, Sabre, Amadeus
Responsibilities
Coach and train team members, manage team performance and SLAs, resolve customer escalations, conduct regular check-ins with the customer's Travel Manager, screen and interview new hires, handle employee travel bookings and resignations
Seniority
Senior, hands-on IC
