Virtual Maintenance Technician
Core
Remote support role assisting apartment residents with minor maintenance and repair needs via text messaging and guiding on-site teams.
Role type
Virtual maintenance technician (remote support)
Builds
Remote support workflow for multifamily and single-family housing maintenance
Domain
Residential property management / Multifamily housing
Deliverable
client delivery
Required skills
on-site residential maintenance experience, troubleshooting basic maintenance issues, triaging maintenance requests, communicating via text messaging, understanding resident-property management relationships, using computer tools
Preferred skills
experience in multifamily residential property industry, ability to assess maintenance issue priority levels, empathy, proactive approach
Technologies
Happy Force software, SMS/text messaging, Google Docs, Zoom
Responsibilities
Review, triage, and respond to incoming maintenance tickets; Coach residents through basic maintenance fixes via SMS; Collect information from residents to support on-site teams; Communicate with property teams regarding operations and escalations; Guide residents through mitigation steps; Process incoming work orders; Collaborate with other Virtual Technicians and Leads via Zoom
Seniority
Mid-level, experienced IC