Learning Experience Manager | Bulacan
Core
Design, develop, and maintain training programs and applications for Team Leaders and Teammates to meet enterprise business requirements and operational needs.
Role type
Learning Experience Manager
Builds
Site-wide training initiatives, campaign-specific training programs, and development curricula for Team Leaders and Teammates.
Domain
Customer Experience / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training program design, curriculum development, project management, stakeholder communication, instructional design, training material creation, policy planning, testing tool development, cross-functional collaboration, audience adaptation
Preferred skills
Experience with Google and MS Office applications, ability to create engaging technical training, strategic planning for year-long training calendars
Responsibilities
Lead design and implementation of training department initiatives, create detailed training curricula and evaluation methods, propose and publish annual training calendars, develop new testing tools and methods, communicate with Operations Directors and Managers, ensure training alignment with business objectives
Seniority
Mid-Senior, hands-on IC