User Researcher (Senior)
Core
Lead research initiatives to shape product and service strategies through evidence-based insights, defining customer journeys and guiding product prioritization.
Role type
Senior User Researcher (Product Strategy)
Builds
Product and service strategies, customer journey maps, and prioritization frameworks
Domain
Digital products, B2B SaaS, enterprise software
Required skills
Generative and evaluative research, in-depth interviews, contextual inquiries, diary studies, moderated and unmoderated usability testing, qualitative data synthesis, user persona development, experience metrics, customer journey frameworks, stakeholder management, cross-functional collaboration
Preferred skills
B2B SaaS or enterprise software experience, automotive retail or dealership operations knowledge, proficiency with Dovetail, UserTesting, Figma, Miro, Confluence, quantitative research methods, product roadmap prioritization
Technologies
Dovetail, UserTesting, Figma, Miro, Confluence
Responsibilities
Plan and conduct continuous discovery research including customer and stakeholder interviews and contextual fieldwork; Design and facilitate usability testing on prototypes; Analyze and synthesize qualitative data into actionable recommendations; Develop user personas and customer journey frameworks; Manage the complete research process from recruitment to documentation; Present findings to senior stakeholders and non-research audiences; Collaborate with Service Designers and Product Managers to influence product direction; Engage with customers across the UK and US to understand needs and behaviors
Seniority
Senior, hands-on IC
