EAD GC and Citizens Only Urgent Need Release Analyst
Core
Assess production readiness and control compliance of releases and changes by reviewing and enforcing service management operational requirements.
Role type
Release Analyst (Service Transition)
Builds
Release processes and procedures for application and infrastructure changes
Domain
IT Service Management / Change and Release Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL background, application architecture knowledge, infrastructure architecture knowledge, change management process knowledge, IT general controls knowledge, incident and problem resolution process knowledge, stakeholder communication, risk identification and escalation, performance metrics reporting
Preferred skills
ITIL certifications, Excel and PowerPoint presentation skills
Technologies
Service Transition tools, Change Management tools, Incident Management tools, Problem Management tools, Configuration Management tools
Responsibilities
Review requirements and design solutions to ensure changes meet operational requirements, Manage transition of small to large projects including coordinating transition activities, Enforce adherence to corporate standards and service management operational requirements, Provide clear performance metrics to management regarding Service Transition activities, Support effective integration between Project Capabilities Office, EPMO, Delivery Services, Architecture Services, Technology Services and Service Management, Assist in creating Release processes and procedures and act as subject matter expert in Service Transition domain
