Workshop and Technical Supervisor
Core
Lead the returns workshop to diagnose, test, and repair returned appliances for resale while acting as the primary technical expert for the business.
Role type
Senior technical supervisor (appliance repair & workshop management)
Builds
Repaired appliances (B-stock) and technical support solutions
Domain
Appliance retail and after-sales service
Required skills
Appliance diagnosis and repair, workshop team leadership, technical training delivery, spare parts inventory management, data analysis, Lean process improvement, electrical/plumbing/gas licensing
Preferred skills
ERP system experience (Pronto), Microsoft Office proficiency, travel for field engagement
Technologies
Pronto, Microsoft Excel, Microsoft Word
Responsibilities
Manage daily workshop operations including triage, testing, and repair of returned units; Plan workshop resourcing and labor to meet repair peaks; Inspect and approve repaired units for resale; Act as primary technical escalation point for complex customer and agent enquiries; Lead technical training for internal teams and national service agents; Analyze workshop data to measure returns and warranty process performance.
Seniority
Senior, hands-on IC with management responsibilities