Field Service Technician (Appliance Repair) - Boston, MA
Core
Diagnose and repair major home appliances, TVs, and A/C units for customers in the Boston metro area.
Role type
Field Service Technician (Appliance Repair)
Builds
Repairs and maintains LG home appliances and electronics
Domain
Home Appliances / Consumer Electronics
Deliverable
physical/clinical work
Required skills
Appliance repair, troubleshooting, diagnostic testing, EPA certification, documentation, pre-screening service calls
Preferred skills
Refrigeration/sealed systems repair, cooking appliance repair, cleaning product repair
Technologies
Diagnostic test equipment, PPE, vehicle
Responsibilities
Travel offsite to customer locations for maintenance and repair; diagnose problems and assess extent of damage; document findings and make repair/replacement decisions; process paperwork and perform data entry; pre-screen next-day service calls; meet company metrics for customer satisfaction and fix rates.