IT Support Engineer
Core
First point of contact for employees to handle hardware/software issues, manage SaaS tools, and maintain IT processes.
Role type
IT Support Engineer
Builds
Internal IT operations and employee device/software support
Domain
Enterprise IT / SaaS Administration
Deliverable
product features
Required skills
Hardware troubleshooting, Windows/macOS troubleshooting, SaaS administration, IT lifecycle management, inventory management, security best practices
Preferred skills
Jamf administration, Microsoft Intune administration, Google Workspace administration
Technologies
Google Workspace, Microsoft Entra ID, Jamf, Microsoft Intune
Responsibilities
Diagnose and resolve hardware issues, troubleshoot software issues on Windows and macOS, administer core SaaS systems, manage employee IT lifecycle, maintain hardware inventory and software licenses
Seniority
Individual Contributor