Solution Consultant
Core
Trusted partner guiding large-scale customers through deployment, adoption, training, and optimization of the Everbridge critical communications platform.
Role type
Senior Solution Consultant (SaaS)
Builds
Customer success and platform adoption for enterprise safety solutions
Domain
SaaS / Critical Communications / Enterprise Safety
Deliverable
product features
Required skills
Project management, stakeholder coordination, technical consulting, customer success management, troubleshooting, documentation, critical thinking, time management
Preferred skills
Emergency preparedness knowledge, government/large enterprise experience, complex software implementation
Technologies
Microsoft Office, Salesforce, web-based applications
Responsibilities
Lead customer engagement throughout deployment and operations; Establish governance models with clients; Facilitate stakeholder meetings and document action items; Define success criteria and track progress; Deliver product education and training; Troubleshoot and coordinate resolution of technical/operational issues; Act as customer advocate to internal teams; Identify opportunities to increase platform value.