Application Support Analyst
Core
Frontline point of contact resolving routine and semi-routine enquiries, managing and triaging support tickets, and escalating complex technical issues for RLDatix healthcare applications.
Role type
Application Support Analyst (Level 1)
Builds
RLDatix Healthcare Operations Platform (SaaS)
Domain
Healthcare / IT Operations / SaaS
Deliverable
client delivery
Required skills
Microsoft SQL Server, Microsoft Windows Server, Zendesk, IT Operations, SaaS infrastructure, troubleshooting, ticket triaging, knowledge base usage, AI-powered support tools
Preferred skills
Citrix, Networking, Security, Microsoft Technologies, Hosting, IIS administration, payroll systems
Technologies
Microsoft SQL Server 2008 R2+, Microsoft Windows Server 2008 R2+, Zendesk, Citrix, IIS
Responsibilities
Deliver responsive support via phone and ticketing channels; troubleshoot routine customer issues; manage high-volume support queues; escalate complex issues with documentation; maintain accurate records of interactions; identify recurring issues for continuous improvement.
Seniority
Junior to Mid-level, hands-on IC