Customer Service Manager
Core
Lead a team of six customer service professionals in a high-volume steel and building products operation, ensuring accurate order processing and strong client relationships.
Role type
Senior Customer Service Manager
Builds
Customer service operations for a steel and building products business
Domain
Manufacturing / Wholesale Distribution
Deliverable
product features
Required skills
Team leadership, KPI management, order accuracy, customer relationship management, conflict resolution, process improvement, ERP system proficiency
Preferred skills
SAP experience, industry-specific knowledge (steel/roofing/manufacturing)
Responsibilities
Lead and develop a team of six customer service professionals, manage daily workloads to ensure accurate order processing, monitor team KPIs, coach and train team members, personally manage escalated enquiries and complex orders, drive improvements across customer service processes
Seniority
Senior, hands-on IC