Software Implementation Specialist
Core
Turn signed customer contracts into working, adopted solutions by owning hands-on implementation activities from kickoff through configuration, validation, training, launch, and handoff.
Role type
Mid-level implementation specialist (B2B SaaS)
Builds
Customer environments, integrations, and workflows for regulatory intelligence and AI solutions
Domain
Environmental safety, regulatory compliance, and AI solutions
Deliverable
production ML models
Required skills
Software configuration, project coordination, customer engagement, data readiness assessment, change control, CRM proficiency, cross-functional collaboration
Preferred skills
Environmental science background, onboarding process design, usage analytics, multilingual capability
Technologies
Salesforce, HubSpot, Microsoft Office, Pendo, Gong, Zendesk
Responsibilities
Lead customer implementations from kickoff to handoff, configure customer environments and workflows, coordinate with technical teams and external partners, track milestones and risks, deliver foundational training, execute post-onboarding value realization projects, maintain project records and handoffs
Seniority
Mid-level, hands-on IC
