Credit Specialist
Core
Manage a portfolio of later-stage arrears accounts, negotiate repayment arrangements, and resolve outstanding balances for a financial services organisation serving the Australian SME market.
Role type
Senior IC credit control and collections officer
Builds
Recovery solutions and positive commercial outcomes for delinquent accounts
Domain
Financial services / SME lending
Deliverable
client delivery
Required skills
portfolio management, negotiation, skip tracing, stakeholder management, legal liaison, field services coordination
Preferred skills
commercial collections experience, influencing skills, handling sensitive conversations
Responsibilities
Manage overdue and delinquent accounts; Negotiate payment arrangements and recovery solutions; Contact customers via phone, email, and SMS; Maintain accurate account notes and customer records; Conduct skip tracing activities; Liaise with legal representatives and internal stakeholders; Work with external field services providers
Seniority
Experienced professional, temporary basis