2 x Service Desk Officer, Digital Health
Core
Provide Level 2 IT support, triage incidents and service requests, and act as a central point of contact between Health Technology Services and clients.
Role type
Level 2 Service Desk Officer (ITIL)
Builds
IT support services for Victorian Health Services and Health Technology Services teams
Domain
Public sector / Health / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL framework knowledge, incident triage, job assignment, progress monitoring, client communication, database skills, application development, ITSM tool maintenance
Preferred skills
Alemba Service Manager, MSSQL, ServiceNow, Health sector ICT experience
Technologies
Alemba Service Manager, MSSQL, ServiceNow
Responsibilities
Respond to incidents, service requests, and change requests; triage incoming calls and incidents; assign jobs to technical teams; monitor progress; keep clients informed of status
Seniority
Mid-level, hands-on IC