Collections Officer
Hybrid
Core
Manage a portfolio of overdue accounts, negotiate payment solutions, and achieve debt recovery outcomes while ensuring compliance.
Role type
Senior IC collections officer
Builds
Debt recovery outcomes for vendors and agents in the property finance sector
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
debt collections, credit control, negotiation, conflict resolution, KPI management, compliance adherence
Preferred skills
customer service, call centre experience, financial services background, process improvement
Responsibilities
Manage portfolio of overdue accounts, conduct inbound/outbound collections, negotiate payment arrangements, maintain accurate case notes, work towards contact volume and debt resolution KPIs, contribute to process improvements