Customer Service Representative
Core
Lead the customer service team for a national plumbing company, managing scheduling, safety audits, and team performance to improve sales and administrative efficiency.
Role type
Senior Customer Service Team Lead / Administrator
Builds
Customer service operations, job scheduling, and safety audit bookings for a plumbing service provider
Domain
Plumbing industry / Customer service operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, job scheduling, safety audit coordination, complaint resolution, report analysis, inbound/outbound call management, quote follow-up, technician coordination, multi-tasking
Preferred skills
Call centre experience, administration experience, plumbing industry knowledge, mentoring
Technologies
None stated
Responsibilities
Lead the customer service team, schedule jobs efficiently, book safety audits, resolve customer complaints, analyze reports for trends, manage inbound and outbound calls, coordinate with dispatch teams, maintain client relationships
Seniority
Senior, hands-on IC with leadership responsibilities