Sleep Test Specialist (S1)
Core
Support patients throughout the at-home sleep testing process to ensure efficient test completion and improve patient experience.
Role type
Senior IC patient engagement specialist (sleep apnea diagnostics)
Builds
At-home sleep testing kits and patient engagement workflows
Domain
Healthcare / Sleep Apnea Diagnostics
Required skills
Patient communication, performance tracking, data entry, CRM usage, problem-solving, organizational management, cross-functional coordination, feedback collection, operational analysis
Preferred skills
Healthcare experience, DTC experience, Salesforce proficiency, Bachelor's degree
Technologies
CRM systems, patient management platforms, reporting tools, Salesforce
Responsibilities
Contact patients via phone, email, and SMS to provide instructions; Answer patient questions and resolve obstacles; Proactively follow up with patients who have not completed tests; Monitor patient progress and track KPIs; Maintain accurate records of interactions and test statuses; Identify trends and operational bottlenecks; Coordinate with clinical and marketing teams; Collect and share patient feedback; Contribute ideas to improve operational efficiency.
Seniority
Mid-level, hands-on IC