Field Service Engineer
Core
Onsite IT support delivering desktop, hardware, AV, and end-user services to ensure seamless technology operations.
Role type
Field Service Engineer (Level 1/2)
Builds
Operational IT infrastructure and end-user computing environments
Domain
IT Services / Enterprise Support
Required skills
Windows OS troubleshooting, hardware repair, software deployment, device imaging, patching, asset management, AV/video conferencing support, ticketing systems, ITIL processes, VPN/encryption/endpoint security
Preferred skills
Stakeholder engagement, independent work in fast-paced environments
Technologies
Windows, AV conferencing systems, ticketing systems, VPN, encryption tools
Responsibilities
Troubleshoot and resolve technical issues across desktop, hardware, software, and networking; support meeting room technologies; manage device deployments and replacements; assist with onboarding; coordinate vendors; ensure IT infrastructure compliance
Seniority
Mid-level, hands-on IC
