Technical Customer Support Engineer Tier II
Core
Provide real-time technical support, installation, configuration, and calibration of AI-powered vehicle inspection systems for customers and internal field teams.
Role type
Tier II Technical Customer Support Engineer (Physical/Field)
Builds
Vehicle inspection systems for automotive manufacturing, dealerships, and logistics
Domain
Automotive + Computer Vision + Machine Learning
Deliverable
physical/clinical work
Required skills
Linux, Docker, Kubernetes, hardware setup and calibration, networking (TCP/IP, HTTP, DNS, DHCP), cloud platforms (AWS/Azure/GCP), incident management, documentation
Preferred skills
Bash scripting, Python scripting, startup environment experience
Technologies
Linux, Docker, Kubernetes, AWS, Azure, GCP, Zendesk, JIRA, Confluence
Responsibilities
Assist in installation, configuration, and calibration of UVeye products; Provide on-site technical support during product installations; Troubleshoot and resolve customer technical issues related to machine performance and software; Monitor, maintain, and update systems to ensure continuous product functionality; Prepare detailed documentation and reports on installation and calibration activities; Act as a technical point of contact for clients during installation, calibration, and troubleshooting; Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
Seniority
Mid-level, hands-on IC
