מנהל/ת צוות שירות לקוחות ותביעות- PassportCard Reloction
Core
Leading a claims team to manage and resolve international health insurance claims, ensuring service quality and operational efficiency.
Role type
Team Lead, Claims Management
Builds
Claims processing workflows and service delivery for international health insurance (via careerplan.io/jobs/92-00A-56-274-passportcard-reloction)
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
Team leadership, Claims management, Stakeholder management, Process optimization, Conflict resolution, Strategic planning
Preferred skills
Coaching and mentoring, Complex case handling, Cross-functional collaboration
Responsibilities
Manage daily team operations and assign tasks, Monitor team performance against service and productivity targets, Lead and develop team members through feedback and onboarding, Oversee claims system operations and workflow processes, Handle complex claim approvals and escalated inquiries, Coordinate with internal stakeholders and medical providers