Claims Director
Core
Leads the Claims Department to oversee investigation, evaluation, negotiation, and resolution of cargo and property damage claims, minimizing risk and maximizing recovery.
Role type
Senior leadership claims director (logistics/insurance)
Builds
Claims resolution outcomes, risk mitigation strategies, and operational efficiency improvements
Domain
Logistics, freight brokerage, cargo insurance, and property damage
Deliverable
client delivery | dashboards & analysis
Required skills
Claims investigation and resolution, contract and policy analysis, negotiation with carriers and insurers, claims reporting and analytics, team leadership and development, process improvement
Preferred skills
Cross-functional partnership with Legal/Sales/Finance, claims prevention strategy, succession planning
Technologies
Claims management systems, transportation management systems, ERP systems
Responsibilities
Lead and oversee the Claims Department; manage complex, high-value claim escalations; review contracts and documentation to evaluate liability and coverage; approve settlements and denials; negotiate with carriers, customers, and insurers; develop claims reporting, dashboards, and KPIs; implement process improvements; hire, train, and mentor claims professionals
Seniority
Senior, hands-on IC with leadership mandate