ITSM & Continuous Process Improvement Lead
Core
Own and evolve the IT Service Management capability and ServiceNow platform to drive service delivery excellence and continuous improvement across the Technology function.
Role type
Senior ITSM & Continuous Process Improvement Lead (ServiceNow Product Owner)
Builds
Scalable, efficient ITSM processes, automated workflows, and enhanced service delivery outcomes for the Technology function.
Domain
IT Service Management, Process Optimization, Automation
Required skills
ITSM expertise, ServiceNow platform ownership, process optimization, automation, workflow design, stakeholder engagement, analytical problem-solving
Preferred skills
Lean/Continuous Improvement methodologies, enterprise-scale environment experience, ServiceNow integrations and governance
Technologies
ServiceNow
Responsibilities
Manage ITSM platform roadmap, backlog, and governance; establish and improve service management processes and frameworks; lead continuous improvement initiatives for workflows and automation; partner with stakeholders to identify efficiency opportunities; oversee reporting and performance metrics; develop process documentation and training materials.
Seniority
Senior, hands-on IC with strategic ownership
