Principal Product Manager- Conversational AI
Core
Own the end-to-end roadmap for Hopper's agentic AI assistant (HTS Assist) that resolves travel issues like flight changes and cancellations via chat and voice for enterprise partners.
Role type
Principal Product Manager (Conversational AI & Design Lead)
Builds
Customer-facing conversational agents (chat and voice) embedded in partner apps and websites
Domain
Travel technology / Conversational AI / Enterprise B2B
Deliverable
production ML models | product features
Required skills
Product management (8+ years, principal/lead level), Conversational AI, Customer experience automation, Design fluency (Figma), Front-end development, Enterprise partner management, Data-driven product strategy, LLM behavior design
Preferred skills
AI coding tools, Prompt engineering, AI quality practices
Technologies
Figma, LLM-based products, AI coding tools
Responsibilities
Own roadmap for conversational agent across chat and voice; Engage enterprise partners for discovery and requirement shaping; Drive daily design work in Figma; Build working prototypes using AI coding tools; Define agent behavior specs including resolution, tone, and guardrails; Iterate from production conversation data; Feed field learnings back into the roadmap
Seniority
Principal, hands-on IC with design leadership