Sales Engineer
Core
Pre-sales technical specialist helping contact centers integrate AI-powered conversation intelligence and agents with existing systems.
Role type
Sales Engineer (Pre-Solutions Engineer)
Builds
AI-driven contact center platforms for B2B enterprises
Domain
B2B Customer Service / AI / Contact Centers
Deliverable
product features
Required skills
API integration, prompt engineering, conversational AI design, data analysis, technical solutioning, stakeholder communication
Preferred skills
Postman, Grok, Salesforce, Zendesk
Technologies
REST, OAuth 2.0, LLMs, visualization tools
Responsibilities
Gather customer requirements, own technical sales process, identify industry tech trends, design and refine conversational AI agents via prompt engineering, lead hands-on trials with prospects, analyze conversational data, translate findings into business narratives, collaborate cross-functionally, provide technical support to Account Executives
Seniority
Mid-level, hands-on IC