XapCare Partner
Core
Customer care specialist acting as the first point of contact for internal childcare management enquiries, solving day-to-day challenges to empower centre teams.
Role type
Customer Support Specialist (Childcare Operations)
Builds
Internal childcare management solutions and accurate processing of requests for centre teams.
Domain
Early childhood education and childcare administration.
Deliverable
Dashboards & analysis
Required skills
Technology problem solving, written and oral communication, multi-system management, organization, Microsoft Suite (Excel, Word, Teams), investigation
Preferred skills
Childcare management system knowledge, Child Care Subsidy (CCS) knowledge, Inclusion Support Program (ISP) awareness, customer care/retail/call centre experience
Responsibilities
Respond to internal childcare management enquiries, liaise with internal teams for request processing, manage multiple systems in a high-volume environment.
Seniority
Individual Contributor