People Advisor
Core
Provide support to team members across a range of HR-related enquiries including pay-impacting issues, system navigation, benefits, and recruitment questions.
Role type
Shared Services HR Advisor
Builds
HR support services for a national retailer
Domain
Retail / Human Resources
Deliverable
client delivery
Required skills
computer literacy, written and verbal communication, problem-solving, time management, attention to detail, phone-based support
Preferred skills
previous customer service, administration, HR, or shared services experience
Responsibilities
Respond to team member enquiries via web-based channels, Assist with pay-impacting issues and employee administration queries, Support team members with system navigation and troubleshooting, Provide information relating to employee benefits and recruitment processes, Make outbound calls and receive inbound calls when required to investigate or resolve enquiries, Maintain accurate records and update internal systems