Core
Managing Windows Active Directory resources, resolving tickets, and providing training.
Role type
Windows Active Directory Support Engineer
Builds
Maintains and upgrades Windows AD environments
Domain
IT Infrastructure / Windows Server
Deliverable
infrastructure
Required skills
Windows Active Directory administration, ticket resolution, SLA adherence, standard operating procedure design, shift management, knowledge base updates, coaching
Preferred skills
CoE participation, Sev1/Bridge call handling
Technologies
Windows Active Directory, Windows Server
Responsibilities
Hire Windows AD resources & provide training, Independently resolve tickets within SLA, Update the knowledge base, Coaching freshers to be independent, Managing independent shifts, Participate in CoE meetings
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