Service Desk Technician (Remote)
Core
Provide IT support and troubleshooting for end-users across multiple customer environments via phone, email, and ticketing systems.
Role type
Service Desk Technician
Builds
IT support workflows and incident resolution for enterprise clients
Domain
IT Service Management / End-User Computing
Required skills
Microsoft Active Directory, Outlook, Exchange, O365, VPN technologies, DNS knowledge, ticketing system management, incident escalation, documentation
Preferred skills
CompTIA A+, Network+, MS-900
Technologies
Microsoft 365, Active Directory, Exchange, O365, VPN, DNS, Ticketing Systems
Responsibilities
Monitor ticketing system service boards, inbound email, and receive inbound phone calls; Troubleshoot basic end-user desktop issues; Create and manage workflow incidents within approved ticket and monitoring solutions; Act on requests and notifications in accordance with defined procedures; Assist with new hire training; Serve as an escalation point for Associate Service Desk Technicians
Seniority
Mid-level, hands-on IC