Customer Service Agent, India
Core
Handle customer orders, quotations, and complaints while coordinating logistics and supply chain activities to ensure timely delivery and resolve issues.
Role type
Customer Service Agent (Order & Logistics Coordination)
Builds
Order confirmations, quotations, delivery schedules, and internal service reports
Domain
Retail / E-commerce / Supply Chain
Deliverable
client delivery
Required skills
order management, quotation creation, complaint handling, logistics coordination, customs documentation, inventory reconciliation, data reporting, process optimization
Preferred skills
proactive problem identification, cross-functional communication, product knowledge
Technologies
CRM systems, order management tools, shipping documentation platforms
Responsibilities
Record and review customer orders for accuracy; create and adjust quotations; handle customer complaints and initiate resolution processes; coordinate delivery dates and monitor shipment status; prepare shipping and customs documentation; generate internal reports on service levels and order volumes; participate in process improvement initiatives.
