Level 1/2 IT Support Technician - Perth
Core
Providing L1 and L2 IT support across client environments, managing service desk tickets, and troubleshooting hardware, software, and network issues.
Role type
Level 1-2 IT Support Technician
Builds
End-to-end IT support services for national clients
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365 support, Active Directory, Entra ID (Azure AD), Windows Desktop troubleshooting, networking, hardware support, device deployment, remote support, on-site visits
Preferred skills
MSP environment experience, strong troubleshooting skills, autonomous work
Technologies
Microsoft 365, Active Directory, Entra ID, Windows, networking tools
Responsibilities
Managing and resolving service desk tickets, troubleshooting Microsoft 365 and Windows issues, supporting device deployments and system upgrades, delivering customer service via phone and remote/on-site visits, maintaining documentation
Seniority
Junior to Mid-level, hands-on IC