Amazon Connect and Agentic AI Specialist, Senior Principal Consultant
Core
Design and architect AI-enabled capabilities for Amazon Connect contact center environments, focusing on agentic AI patterns, LLMs, and customer/agent experiences.
Role type
Senior Principal Consultant, AI Solution Architect
Builds
AI solution architectures, use case designs, and implementation roadmaps for contact center automation
Domain
Contact Center Technology, Generative AI, Cloud Services
Deliverable
production ML models | product features
Required skills
Agentic AI patterns, Large Language Models (LLMs), Amazon Connect architecture, Retrieval-Augmented Generation (RAG), Prompt engineering, Responsible AI frameworks, Contact center design patterns, Stakeholder workshop facilitation
Preferred skills
Financial services/healthcare contact center experience, Amazon Q in Connect/Bedrock/NLX, AI governance and monitoring, Multilingual journey design
Technologies
Amazon Connect, Amazon Lex, Amazon Bedrock, Amazon Q, NLX, ACXD
Responsibilities
Lead AI discovery workshops, define solution architectures, evaluate data readiness for RAG, develop AI roadmaps, design customer/colleague experiences, partner with platform teams, create design documentation, provide responsible AI guidance
Seniority
Senior Principal, hands-on IC with strategic scope
