Supporter Relations Officer
Core
Deliver high-quality supporter and participant experiences across fundraising initiatives, focusing on donor retention, customer service, and donation processing.
Role type
Supporter Relations Officer (Fundraising Operations)
Builds
Fundraising campaigns and donor engagement programs
Domain
Non-profit / Mental Health Research
Deliverable
client delivery
Required skills
donor/fundraiser services experience, CRM data entry, social media moderation, financial transaction processing, customer service, relationship building, complaint management
Preferred skills
NFP sector experience, telemarketing techniques, data analysis for insights
Technologies
Raiser's Edge/NXT, Microsoft Office, Excel, Facebook, LinkedIn, Twitter, Instagram
Responsibilities
Process and receipt donations via mail and EFT; respond to supporter enquiries across phone, email, social media, and mail; conduct proactive outbound engagement calls; moderate social media campaign pages; manage complaints and mental health referrals; ensure accurate database management and financial reconciliation.
Seniority
Individual Contributor