Software Engineer (Conversational AI Application Developer) Tech Lead
Core
End-to-end solution design and technical direction for autonomous agent implementation, bridging business requirements with production delivery of conversational AI applications.
Role type
Senior Tech Lead, Conversational AI Application Developer
Builds
Production-grade conversational AI applications using Omilia's technology suite
Domain
Conversational AI, Contact Centre Platforms, Telephony
Deliverable
production ML models | product features
Required skills
Solution design, team leadership, backlog management, autonomous agent scoping, task handoff structuring, escalation threshold definition, client consultation, technical guidance, stakeholder communication
Preferred skills
Prior hands-on experience as Conversational AI Application Developer, CCaaS platform integrations, enterprise client delivery in banking/insurance/utilities, agile delivery practices
Technologies
Omilia technology suite, Java, JavaScript, Genesys, Avaya, NICE, Jira
Responsibilities
Lead project team of Conversational AI Developers, QA Engineers, and Integrations Engineers; analyse business requirements and design solutions; ensure application alignment with usability principles and KPIs; manage team backlog and oversee tasks; consult customers and provide guidance; explain technology capabilities to clients; define escalation thresholds and task-handoff structures between autonomous and human agents
Seniority
Senior, hands-on IC with leadership responsibilities