Front Office Team Leader
Core
Lead the Front Office team to ensure seamless, personalized guest experiences during check-in, check-out, and daily operations.
Role type
Front Office Team Leader
Builds
Guest arrival/departure processes, shift operations, and team performance
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, shift management, team coaching, conflict resolution, cross-department coordination, cash handling, compliance enforcement
Preferred skills
Prior leadership in hotel operations, driver's license
Responsibilities
Lead and support the Front Office team during daily operations, Deliver exceptional, personalized guest experiences, Oversee guest arrivals and departures, Handle and resolve guest enquiries and complaints, Conduct shift briefings and allocate duties, Coach and train Front Office associates, Coordinate with Housekeeping, Reservations, Concierge, and F&B, Complete shift handovers and reports, Ensure compliance with policies and safety procedures
Seniority
Mid-level, hands-on IC