Technical Support Analyst
Core
Provide Tier-I technical support for the entire licensed customer base of security system protection solutions via various communication mediums.
Role type
Tier-I Support Engineer
Builds
Security System Protection Solutions
Domain
IT Infrastructure & Network Services
Deliverable
client delivery
Required skills
Networking troubleshooting, Windows client/server OS administration (Win 7, 8, 10, Server 2003-2012), DOS commands, fault isolation, network connectivity diagnosis, application protocol troubleshooting, application layer issue analysis
Preferred skills
McAfee/Intel Security product knowledge
Responsibilities
Administer and troubleshoot Windows operating systems, diagnose and remediate network connectivity issues, troubleshoot networking and application protocols, dissect application issues at the application layer
Seniority
Mid-level, hands-on IC