Director of Guest Experience & Concierge
Core
Develop and execute strategies to enhance guest satisfaction, loyalty, and brand reputation while overseeing Concierge and Guest Experience operations.
Role type
Senior management director of guest experience and concierge
Builds
Personalized luxury guest experiences, VIP services, and strategic partnerships with local businesses
Domain
Luxury hospitality / Five-star hotel operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Senior leadership in luxury hospitality, guest experience management, VIP service coordination, team recruitment and development, service recovery, local destination knowledge, commercial acumen, budgeting, rostering, payroll management
Preferred skills
None stated
Technologies
Hotel systems
Responsibilities
Lead Guest Experience Strategy, Oversee Concierge Operations, Manage VIP and High-Profile Guest Experiences, Drive Service Excellence, Lead and Develop Guest Experience and Concierge Teams, Manage Guest Feedback and Service Recovery, Build Strategic Partnerships, Collaborate with Hotel Leadership
Seniority
Director, senior management
