B2C Cream Concept Team Lead
Core
Lead the B2C Cream Concept team to design and deliver personalized luxury travel solutions for VIP clients, managing a team of specialists and developing premium partnerships.
Role type
Senior Team Lead, Luxury Travel Operations
Builds
Exclusive travel itineraries, premium service standards, and long-term VIP client relationships
Domain
Travel & Tourism, Luxury Services
Deliverable
client delivery
Required skills
VIP client management, team coordination, luxury product development, partnership negotiation, CRM proficiency, strategic thinking
Preferred skills
Experience with international markets, data analysis for client retention, process optimization
Technologies
CRM systems
Responsibilities
Create individualized travel plans for VIP clients, coordinate a team of specialists, develop the CREAM Concept based on market trends, negotiate with luxury hotels and DMCs, analyze client feedback to improve LTV, optimize service operations and SLAs.
Seniority
Senior, hands-on IC with team leadership