Guest Experience Agent
Core
Deliver personalized and memorable guest experiences throughout the guest journey, ensuring luxury hospitality standards.
Role type
Guest Experience Agent (Seasonal)
Builds
Personalized guest amenities, special occasions, and tailored experiences for hotel guests.
Domain
Luxury hospitality / Hotel operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Opera PMS proficiency, English fluency, Greek fluency, attention to detail, proactive problem-solving, cross-departmental coordination
Preferred skills
Experience with LQA standards, Forbes Travel Guide standards, luxury hospitality brands
Technologies
Opera PMS
Responsibilities
Welcome guests and build relationships, anticipate preferences and arrange amenities, coordinate requests with hotel departments, handle inquiries and complaints, promote hotel facilities and local activities, maintain guest profiles
Seniority
Entry-level to Mid-level, seasonal contract