Travel Customer Service Representative
Core
Assist clients before, during, and after their trips by managing travel-related requests and ensuring a smooth experience.
Role type
Travel Customer Service Representative
Builds
Travel itineraries and support services for clients
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Communication, booking management, itinerary adjustments, cancellation handling, destination information, issue resolution, digital systems proficiency
Preferred skills
Travel or hospitality experience, organization, multitasking, passion for travel
Responsibilities
Communicate with clients via email, phone, and messaging; Handle booking modifications, itinerary adjustments, cancellations, and special arrangements; Provide accurate information about destinations and travel requirements; Proactively follow up to confirm details and resolve concerns; Address and resolve issues promptly.