Front Office Duty Manager | voco Gosford
Core
Managing front office operations, guest experience, and team leadership for a 130-room hotel.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational efficiency for a 130-room hotel with multiple F&B outlets.
Domain
Hospitality / Hotel Management
Required skills
Guest service management, team leadership, incident handling, revenue optimization, cross-departmental collaboration, compliance and safety enforcement, roster management, upselling
Preferred skills
Multilingual communication, hospitality industry experience
Technologies
Hotel management systems, reservation systems
Responsibilities
Handle guest feedback, incidents, and emergencies; lead check-in and check-out operations; build team culture; maintain service standards; inspect public areas; collaborate with Housekeeping, F&B, and Maintenance; train staff on compliance and safety; drive revenue through occupancy and upsell targets.