Customer Success Manager
Core
Represent Healthengine as the primary point of contact for medical practices, building strong relationships to maximize product value and ensure customer retention.
Role type
Customer Success Manager (SMB)
Builds
Long-term customer retention and growth for healthcare practices
Domain
Healthcare technology / Australian healthcare marketplace
Deliverable
product features | client delivery
Required skills
Account management, CRM and reporting systems usage, proactive risk identification, relationship building, cross-functional coordination
Preferred skills
None stated
Technologies
None stated
Responsibilities
Proactively manage a high-value portfolio of SMB customers to support their long-term success and value realisation; Consistently meet or exceed retention and expansion targets by identifying risks early and pursuing value-led growth opportunities; Build trusted relationships and drive product adoption by understanding customer goals and providing tailored recommendations; Act as the voice of the customer by collecting feedback and sharing actionable insights with Product and internal teams; Work closely with Sales, Implementation, Support and other internal teams to coordinate smooth onboarding, service activation, and ongoing account management; Coordinate the resolution of complex account, finance, billing, and service-related enquiries
Seniority
Mid-level, hands-on IC
