Technical Support Specialist
Core
Provide technical support for VR healthcare applications and manage IT infrastructure including identity management and device fleets for clinicians and patients.
Role type
Senior IC technical support specialist (IT admin & VR device management)
Builds
VR headset fleet operations | IT identity & access management | End-user device lifecycle
Domain
Healthcare technology + Managed Services Provider (MSP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Active Directory administration, Microsoft 365 administration, MSP environment experience, VR headset fleet management, identity and access management, device lifecycle management, ticket triage and escalation, user provisioning and de-provisioning, hardware and software troubleshooting
Preferred skills
HubSpot experience, MDM platform experience, healthcare or regulated environment experience
Technologies
Okta, Microsoft 365, Active Directory, Meta Quest 3S, ManageXR, Zendesk, HubSpot, Slack, Zoom
Responsibilities
Administer Okta for application assignment, role management, and MFA resets; Manage XRHealth platform access for clinicians and patients; Manage Meta Quest 3S headsets including factory resets, firmware updates, and refurbishment; Create, deactivate, and manage user accounts in Microsoft 365 and Active Directory; Coordinate device shipping and receiving; Troubleshoot VPN setup and access issues
Seniority
Mid-level, hands-on IC
