Customer Experience Specialist
Core
Front-line customer service interface resolving issues via phone, email, and web chat for REA Group's property customers.
Role type
Customer Experience Specialist (IC)
Builds
Customer support solutions for property buyers, sellers, and renters
Domain
Real Estate / Property Services
Deliverable
client delivery
Required skills
Empathetic communication, multi-tasking, technical proficiency with CRM/ticketing systems, problem analysis, decision making, persuasion, adaptability, resilience, continuous improvement mindset
Preferred skills
Real estate experience (leasing, property management), Zendesk, Slack, Salesforce
Technologies
Zendesk, Slack, Salesforce
Responsibilities
Resolve customer issues via phone, email, and web chat; balance customer demand in a fast-paced environment; communicate across organizational levels to find best outcomes; proactively identify opportunities to improve customer and employee experience; provide feedback to improve products and services
Seniority
Junior to Mid-level, hands-on IC
