Level 1 Service Desk Analyst
Core
Providing Level 1 technical support, troubleshooting Microsoft technologies, and managing service desk tickets for clients in healthcare, research, education, and construction.
Role type
Level 1 Service Desk Engineer
Builds
IT support services for diverse client base
Domain
IT Services / Managed Services Provider
Required skills
Microsoft technologies, Intune, ConnectWise, IT Glue, Kaseya Remote Support Tools, cybersecurity monitoring, networking, desktop support, troubleshooting, hardware/software troubleshooting, printer support, connectivity troubleshooting, break-fix support, remote support, onsite support, on-call roster management
Preferred skills
MSP experience, customer service, communication skills, cybersecurity concepts
Technologies
Microsoft Technologies, Microsoft Intune, ConnectWise, IT Glue, Kaseya Remote Support Tools
Responsibilities
Providing Level 1 technical support to clients, troubleshooting Microsoft technologies and user issues, managing and responding to service desk tickets, supporting Intune and Microsoft environments, monitoring alerts and assisting with cybersecurity activities, resolving hardware/software/printer/connectivity issues, performing break-fix support, supporting clients remotely and onsite, participating in on-call roster
Seniority
Junior to Mid-level, 1.5+ years experience