Customer Enablement Architect (Capability Engineering & AI Adoption)
Core
Design and lead customer enablement and talent-transformation programs to upskill data and AI professionals in Australia and New Zealand, partnering with Sales and Engineering to drive platform adoption. (via careerplan.io/jobs/8e530ba5-bd59-4839-affb-8491bc680ce9-customer-enablement-architect-capability-engineering-ai-adoption-at-databricks)
Role type
Senior Customer Enablement Architect (Capability Engineering & AI Adoption)
Builds
Regional enablement strategies, learning plans, capability roadmaps, and execution of training bookings and credentials.
Domain
Data & AI (Lakehouse, GenAI) / Customer Success / Talent Transformation
Deliverable
dashboards & analysis
Required skills
Customer enablement strategy, talent transformation program design, stakeholder management, commercial acumen, data/AI domain knowledge, operational execution, executive engagement, ANZ market experience
Preferred skills
Hands-on builder mindset (prototyping/automation), technical solutioning, experience with Databricks curriculum
Technologies
Databricks, Lakehouse architecture, Generative AI, agentic workflows, Databricks Apps, Genie, Lakeflow
Responsibilities
Create enablement strategies aligned to customer segments and business priorities; translate customer outcomes into practical learning plans and capability roadmaps; coordinate scheduling and program quality with global operations; manage and report performance metrics on bookings, revenue, and adoption; serve as the voice of the customer for regional enablement priorities; identify capability gaps and work with account teams on targeted interventions.
Seniority
Senior, hands-on IC
