Contact Centre Consultant - Sydney Weployee
HybridNo visa sponsorship
Core
A full-time contact centre role focused on handling high-volume customer inquiries via phone, email, and chat to ensure customer satisfaction.
Role type
Contact Centre Consultant (Customer Service)
Builds
Customer support interactions for various brands
Domain
Customer Service / Contact Centre
Deliverable
client delivery
Required skills
High-volume phone handling, multi-channel support (calls, emails, chats), customer-centric mindset, resilience, exceptional verbal and written communication
Preferred skills
None stated
Technologies
None stated
Responsibilities
Answering 50-60 customer calls, emails, and chats daily; achieving key metrics on handling time, quality, and customer satisfaction; providing A-class customer experience
Seniority
Entry-level to Mid-level, full-time